Customer Service Agent (German Speaking)
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| Job Type | Permanent |
| Area | Meath |
| Sector | Operations & ManufacturingSupply Chain |
| Start Date | |
| Advertiser | Danny Leonard |
| Job Ref | #1002620 |
| Job Views | 196 |
- Description
- Team Horizon is seeking a German speaking Customer Service Agent for our client’s pharmaceutical company. The Customer Care Representative will demonstrate a thorough understanding of sales order processing, will provide administrative support within the plant guidelines to Sales Managers and customers for strategic accounts.
A cross functional role supporting one main market in the east of the country but back up and support to other regions, an open minded, hardworking team player working in a value-based group, working together to execute the Customer Care Mission.
Why you should apply:
This is a challenging opportunity and a chance to work in a diverse team with a great mix of people.
Employees are encouraged to develop their skills to meet the demands of an ever-changing work environment, providing them with opportunities to achieve personal and professional goals that will make them valued contributors throughout their careers.
You are ambitious and desire a career with an innovative forward-thinking company.
What you will be doing:
Accurate processing, monitoring and acknowledgment of the customer’s order & quotations within the system. Meeting ship commit date within agreed timescales, updating the customer of any changes to the ship commit dates.
Reporting: You will be required to provide, daily, weekly and monthly reporting on your customer’s activities as well as Key Process Indicators (KPIs) as directed by either the Customer Service Management or the Sales Manager.
Order Processing: Design custom documentation or processes for account where required. Ensure your customer’s orders are acted upon in a timely and accurate manner, in line with the current sales order process, onto the system in order to meet customer and operations lead-time requirements. Participates in process improvements.
Pricing: Ensure your customer price list and agreed discounts are on the system and signed off. Any special promotions for your customer are recorded in the appropriate system. Ensure variances to price list or special discounts have received appropriate approval and are communicated to customer.
Escalations and Returns: Escalate customer issues to Account Manager in a timely manner via the internal escalation process. Responsible for processing Return Material Authorization (RMA) transactions, reconciliation and reporting of resolution. Managing credit returns and out of box failure returns. Processing all customer complaints non-product related.
Support: Provide telephone support to the designated customer base on pricing, part number and product related queries. Support allocated sales force by holding weekly calls to discuss and document key issues.
Travel: If required you will need to be available to travel to customers sites, sales meetings.
What you need to apply:
Diploma/Degree in business or related field (educational requirements can be supplemented by relevant experience).
Fluency in German & English, extra language an requirement.
Minimum of 4-6 years successful experience in a customer focused position.
Demonstrated interpersonal flexibility, strong oral and written communication.
Ability to work in cross functional teams.
Strong organizational skills with the ability to prioritize work based on business needs.
Proven ability to exercise good judgement. Reputation of being results and quality driven.
Proficient keyboard and computer skills including excellent knowledge of Excel and MS Word, or equivalent spreadsheet, and word processing applications.
Ability to numerate and accurate, particularly in relation to data integrity.
Working knowledge of SAP or similar order management and processing systems.