Customer Operations Specialist Greman or French Speaking

2022-04-27 18:42:592049-09-25Team Horizon
Job TypeFixed Term
AreaDublinDublinIreland
SectorLaboratory/ScientificOperations & Manufacturing
Start Date
AdvertiserNatalie Paton
Job Ref2446
Job Views131
Description
Customer Operations Specialist Greman or French Speaking – Team Horizon
We are seeking applications for an experienced Customer Operations Specialist who speak German or French to join our client site in Dublin on a 12-month contract.
Why you should apply:
  • This is an excellent opportunity to join a world class manufacturing operation, with an outstanding track record of reliably delivering high-quality medicines to patients around the world suffering serious illnesses.
  • There is a strong culture of continuous improvement and innovation within the company to strive for solutions that improve health outcomes and dramatically improve people’s lives.
 
What you will be doing:
  • Daily monitor and manage sales orders, rush orders, service requests and advance exchange programs with the team members & Provide regular reporting and feedback on the challenges of the day/week, and take the initiative to proactively solve issues or reach out to other Depts. for support required.
  • Work to facilitate strong and efficient points of contact between team members and all the existing and new Customers. Provide follow-up and solutions to customers and sales team regarding order status, product availability, shipping information, damaged or lost product.
  • Monitor closely with the Distribution team to ensure that product is delivered to the right place, at the right time and for the right patient.
  • New Customer Creation and modification in accordance with the appropriate control documents
  • Ensure the highest self-adherence to all compliance requirements within the function
What you need to apply:
  • University Degree in Business Related or Supply Chain preferred
  • GDP Certification Fluency in German/French and English language both written and oral is a requirement
  • Additional ‘other’ language skills would be desirable
  • Previous Pharmaceutical Experience, Supply Chain or in Customer Service desirable
  • Knowledge of SAP and MS Office (Word, Excel, Outlook, Power point)
  • Excellent communication and relationship building skills
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