Customer Support Specialist - French Speaking

2021-11-11 17:35:392049-03-27Team Horizon
Job TypePermanent
SectorLaboratory/ScientificProcurementIT/SoftwareSupply Chain
Start Date
AdvertiserNatalie Paton
Job Ref2243
Job Views200
 Customer Support Specialist, French Speaking – Team Horizon
We have an exciting opening as a Customer Support Specialist at our clients Earlsfort Terrace office in Dublin to provide world class customer support to direct customers worldwide as well as the CoolSculpting domestic Sales team.
This position requires an extensive understanding of company products and processes especially those related to sales processes and sales administrative concepts and policies.
Why you should apply:
  • Our client has developed a stand-out culture of innovation, inclusion and development, and consistently features as a great place to work.
  • The role is generously compensated, and attracts a competitive base salary and highly attractive benefits package.
  • Excellent career progression opportunities.
What you will bedoing:
  • Serve as liaison between direct sales personnel, international field personnel, distributors, customers, and various entities at corporate headquarters.  
  • Execute the entire order to cash process for direct customers, international distributors, and field personnel from initial quote through revenue recognition and collections.
  • Execute updates to work instructions, checklists and other operational forms as needed.
  • Support the international field personnel with all order processing, scheduling, logistics and overall account management.
  • Execute all aspects of the direct customer sales process through order processing, scheduling, logistics and overall account management; fulfils assigned administrative order to cash obligations.
  • Answer incoming telephone calls from internal and external customers according to standards, set and exercise judgment in the handling of the call.
  • Utilise the ERP system (SAP) to enter orders in SAP for systems, consumables, process refunds and credits in a timely manner.
  • Co-ordinate system deliveries including new system sales, demos systems and service or replacement components with our logistics partners and customers.
  • Support the EMEA region demo process including scheduling and facilitating the demo delivery and pick up schedules.
  • Develops and cultivates favourable relationships with existing and potential customers.
  • Manage and make decisions to troubleshooting issues or customer complaints prior to escalating to management for assistance in resolving their problems.
  • Makes independent decisions based on department guidelines and policies.
  • Regularly reports on sales activities in the region and uses best judgment to escalate issues as needed.
What you need to apply:
  • Educated to a high level, with a combination of education and experience.  
  • A minimum of 3-5 years related experience required. Previous experience in supporting the sales process for a medical device company a plus.
  • Must be fluent in English (written and spoken), and French (written) and at least one additional European language. 
  • Previous experience in managing timely sales and service order processing and documentation completion.
  • Able to work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
  • Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Access).
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Natalie Paton
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